Refund & Return Policy


No Return Due to Product Nature

Since HOMIKKA products are shipped internationally from India, we do not accept returns or replacements for reasons such as size, quality, personal preference, or dissatisfaction with the product. All product details, ingredients, and specifications are published on the product page — please review carefully before ordering.

Only Two Cases Are Eligible for Resolution

  1. Wrong Item Received
  2. Damaged or Defective Item Received

Unboxing Video Is Mandatory

An unboxing video is required to initiate any claim under this policy. Claims without a clear, uncut unboxing video showing the sealed package being opened will not be accepted.

Reporting Window

You must report a wrong/damaged/defective item within 48 hours of delivery. Claims made after this window will not be entertained, as international orders cannot be verified or processed after this period.

Our Settlement Process (No Physical Return Required)

Because return shipping from your country back to India is costly and often impractical, we do not require you to ship the product back to us in wrong-item or damaged-item cases. Instead:

  • Share clear photos/video of the issue along with your order number.
  • Our team will review and verify the claim.
  • Once approved, we will settle the case by offering one of the following, at our discretion:
    • A replacement item shipped to you (no return of the original required), or
    • A partial or full refund to your original payment method, or
    • Store credit for your next order.
  • Decision on the mode of settlement rests with HOMIKKA and is final, based on the nature and severity of the issue.

Refunds

Refunds (where approved) will be issued to your original payment method. Processing may take 7–10 business days, depending on your bank/payment provider's timelines for international transactions.

Non-Returnable / Non-Refundable Items

  • Sale items and gift cards
  • Any item without proof via unboxing video
  • Claims raised after the 48-hour window

How to Raise a Claim

  1. Email us at homikkastore@gmail.com (or WhatsApp +91 94289 05852) within 48 hours of delivery, with your order number.
  2. Attach your unboxing video and photos of the issue.
  3. Our team will review and respond within 2–3 business days with the settlement decision.

Contact Us

For any questions about this policy, reach us at homikkastore@gmail.com or WhatsApp +91 94289 05852.