Cancellation Policy

Cancellation Policy

Please note our cancellation policy for all international orders placed on our website:

1. Cancellation Window

Orders can only be cancelled before they are dispatched. Since HOMIKKA typically dispatches international orders within 24–48 hours of placement (subject to export documentation and customs clearance requirements), customers must raise a cancellation request as early as possible. Once an order has been dispatched or handed over to our courier/logistics partner, no cancellation request will be accepted under any circumstances, as international shipments cannot be recalled once in transit.

2. How to Cancel

All cancellation requests must be raised through:

Please include your order number and registered email/phone with your request. No cancellations will be processed through any other channel.

3. Cancellation Terms

Since all HOMIKKA international orders are prepaid (Cash on Delivery is not available for international shipments), the following applies:

  • If your order is successfully cancelled before dispatch, you will receive store credit equivalent to the full amount paid, which can be applied to any future order on our website.
  • If you prefer a refund to your original payment method instead of store credit, please mention this in your cancellation request — refunds (where applicable) may take 7–10 business days to reflect, depending on your bank/payment provider's processing timelines for international transactions.

4. Cancellation Charges

We do not charge any cancellation fee when an order is successfully cancelled before dispatch.

5. After Dispatch

Once your order has shipped, it cannot be cancelled. If there is a genuine issue with the order after delivery (wrong item or damaged/defective item only), please refer to our Refund & Return Policy.